CASH CAB

This Privacy Policy explains how 295 Taxi ("we," "us," or "our") collects, uses, shares, and protects personal information when you contact us, book a ride, or use our transportation services in Rochester, New York and the surrounding areas.

By calling, texting, or booking a ride with us, you agree to the practices described in this policy.

Information We Collect

We collect only the information we need to arrange and complete your transportation. This may include:

• Your name — so we can identify you at pickup.
• Your phone number — so we can confirm your ride and reach you about your trip.
• Booking and trip information — pickup and drop-off locations, date and time of travel, number of passengers, accessibility needs (such as a wheelchair-accessible vehicle), language preference, and any special instructions you give us.
• Payment-related information — records of fares charged and payments made or owed. Card payments, where offered, are handled by our payment provider; we do not store full card numbers ourselves.
• Information you provide when contacting us — the contents of your calls, text messages, and any questions, feedback, or complaints you send us.

We do not ask for and do not need sensitive personal information such as Social Security numbers or financial account credentials. Please do not send this information to us.

How We Collect Information

We collect information directly from you through the ways you get in touch with us and use our service:

• Phone calls — when you call to book a ride or ask a question.
• Text messages — when you text us to book a ride or reply to a message from us.
• Website forms — if you submit a booking request or contact form on our website.
• Ride bookings — information gathered while scheduling, dispatching, and completing your trip.

SMS / Text Message Communications

If you provide your phone number, we may use it to send you transportation-related text messages, including:

• Ride confirmations
• Pickup reminders
• Trip updates, such as driver arrival or delays
• Customer service responses to your questions
• Payment-related notifications

Promotional and marketing text messages are sent only to customers who have given the consent required for marketing messages. You are never required to agree to marketing messages in order to book a ride or use our transportation services.

If you opt out of text messages, we may still need to contact you by phone about a ride you have booked.

We do not sell or share SMS opt-in information, or mobile phone numbers collected for text messaging, with third parties or affiliates for their own marketing purposes.

How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, and complete your rides
• Communicate with you about a trip before, during, and after it
• Process and keep records of fares and payments
• Respond to your questions, feedback, and complaints
• Keep riders and drivers safe, and resolve disputes or incidents
• Meet our legal, tax, insurance, and local transportation requirements
• Send marketing messages, where you have given the required consent

How We Share Information

We do not sell your personal information. We share it only as described here:

• With our drivers — the details needed to pick you up and complete your trip.
• With service providers — companies that help us operate, such as dispatch and booking software, telephone and text-messaging providers, payment processors, and website hosting. These providers receive only the information they need to perform their service for us, and are not permitted to use it for their own marketing.
• For legal reasons — when we are required to respond to a lawful request from law enforcement or a government authority, to comply with applicable law, or to protect the safety, rights, or property of our riders, drivers, or business.
• With your direction — for example, when someone else books a ride on your behalf, or you ask us to share trip details with a family member or caregiver.

Data Security

We take reasonable steps to protect the information we hold, limiting access to the people who need it to run the service and relying on reputable providers for booking, payment, and messaging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any problem we become aware of.

Data Retention

We keep booking, trip, and payment records for as long as needed to provide our services and to meet our legal, tax, insurance, and accounting obligations. Records of your text-message consent and any opt-out are kept for as long as needed to honor your choice and to show that we complied with messaging rules. When information is no longer needed, we delete it or stop using it.

Your Rights and Choices

You may contact us to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong or out of date
• Ask us to delete information we no longer need to keep
• Stop text messages (reply STOP) or ask us not to send marketing messages

Depending on where you live, you may have additional rights under your local privacy laws. We will respond to your request as required by applicable law, and we will not treat you differently for making one.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If a parent or guardian books a ride for a minor, we use the trip information only to provide that ride.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or to legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be made clear on this page. Continuing to use our services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or about how your information is handled, you can reach us at: